Straight answers before you get started.

No. We always look before we build, but looking is scaled to the complexity of the problem. Scoping one known workflow is short. Untangling a whole operation takes longer. You only pay for the depth your problem actually needs.

Book a discovery call from the contact page. It's free, needs no prep, and it's just a conversation about how your business runs and where the time goes. If we're a fit, we scope the next step from there and you approve it before anything starts.

If too much of your operation lives in your head, your tools don't talk to each other, or your team is growing faster than your systems, you're ready. You don't need a technical background or a finished plan. Bringing that clarity is our job, not your homework.

No. Our job is to understand your business, then handle the technical decisions for you. We explain everything in plain terms and never expect you to know what should be automated or how. That's exactly what you're hiring us for.

Usually, yes. If the tools you're already paying for can do the job, we connect them and automate the handoffs rather than replacing them. We build something custom when nothing off the shelf fits, not as a default. Which way is cheaper for you is something we work out before we build.

Yes, once we've reviewed how it's built and documented. Sometimes the right call is repairing and extending what you already have, and sometimes it's cheaper to rebuild it properly. We'll tell you which, honestly, before you spend anything on it.

Where it replaces reading, drafting, and sorting work: pulling data out of documents instead of retyping it, drafting quotes and replies for a person to approve, and answering routine questions from your own files. We use plain automation instead where that's the more reliable tool.

It depends on scope, which is why we scope before we price instead of quoting a vague starting number. The deep dive is a fixed fee sized to how much there is to map. The build is priced from the plan it produces, so you approve the number before work starts.

Most initial builds run four to eight weeks, depending on complexity. Custom product builds run longer and ship in sprints, so you see working software before the full engagement is done. Either way, you get a clear timeline and defined deliverables before any work begins.

Fixed price, always. Once the scope is confirmed, the price is fixed for that scope. We don't bill hourly and we don't run open-ended meters, so you know the number before anything starts.

We scope and price the change with you before any of it moves forward. If you want something different built, or something genuinely unforeseen turns up, you see the new number and approve it first. The price only changes when the work does, and never by surprise.

You do: the code, the accounts, and the access. Most clients have us host and manage the system too, so nobody on your team thinks about uptime, updates, or the day something breaks. That's a service, not a dependency. When an engagement ends, we hand over hosting, documentation, and access, and help your team or your next developer take it from there.

Most clients have us keep hosting, monitoring, and improving the system under Support & Maintenance, so nobody on your team has to think about it. If you'd rather run it yourself, you get the working system, full documentation, and training. The build is a complete deliverable either way.

If we're maintaining the system, we're already on it, usually before your team notices. If we're not, you still own everything, so you or another developer can fix it. Support & Maintenance exists so this stops being something you have to think about.

AI only touches the data a workflow actually needs, and we tell you exactly what that is before we build it. Where the work is sensitive, we keep a person approving the output rather than letting a model act on its own.

Yes. We're based in Vancouver and the Okanagan and work with clients across Canada remotely. Most of the work happens over calls and shared tools, so location rarely matters. Local clients are welcome to meet in person when it helps.

We go deepest in construction and the trades, property management, and professional services, and we also build for home services, real estate, finance, and SaaS. The common thread is process-heavy work that shouldn't still be manual. The specific systems differ by industry; the approach doesn't.

Almost certainly not. We work with owner-operated businesses where a single system removes hours of manual work every week, and with larger teams running multi-month builds. What matters is whether the problem is worth solving properly, not your headcount. If we genuinely aren't the right fit, we'll say so rather than sell you an engagement.